Return & Refund Policy

At Paranorm, we are committed to delivering premium-quality fragrances that are carefully inspected and securely packed before dispatch. Due to the personal nature of perfumes and fragrances, we do not accept returns or refunds for reasons such as change of mind, personal preference, dislike of fragrance, or any other reason unrelated to product quality or shipping damage.

Eligible Returns

A return or refund request will only be considered if:

• You receive a damaged product.
• You receive a defective product.
• You receive an incorrect product.

Mandatory Unboxing Video

To be eligible for a return or refund, you must record a clear and continuous unboxing video from the moment the sealed package is opened until the product is completely inspected.

The unboxing video must:

• Clearly show the sealed package before opening.
• Capture the entire unboxing process without any cuts or edits.
• Clearly show the damaged, defective, or incorrect product (if applicable).

Return or refund requests submitted without a complete and uninterrupted unboxing video will not be accepted under any circumstances.

Return Request Process

If you have received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

You can reach us through:

Email: customerservice@paranorm.in

Phone / WhatsApp: +91 90077 07666

Or by submitting a request through our Contact Us page.

Please include:

• Your Order ID
• Your name and registered contact number
• A description of the issue
• The complete unboxing video
• Supporting photographs (if applicable)

Our customer support team will review your request and respond after verification.

Non-Returnable & Non-Refundable Items

The following are not eligible for returns or refunds:

• Products without a valid unboxing video.
• Opened or used perfume bottles.
• Products returned due to fragrance preference, change of mind, or personal dissatisfaction.
• Products damaged after delivery due to improper handling or misuse.
• Sale, promotional, clearance, or discounted products.
• Gift cards.

Refunds

If your return request is approved after verification, the refund will be processed to your original payment method within 7–10 business days.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

If you have not received your refund within 15 business days after approval, please contact us at customerservice@paranorm.in.